We're excited to announce that while we're an exclusively online store, we've partnered with Retrograde London to showcase a curated selection of our collection at their physical storefront in the Brick Lane Vintage Market. You can now visit us in person at 85 Brick Ln, London E1 6QL to explore some of our pieces firsthand.

Rest assured, we guarantee that all our items are 100% authentic. To ensure the utmost quality, every product undergoes a thorough inspection conducted by our dedicated Authentication Team. Our experts carefully analyze various aspects, including product packaging, materials, quality, labeling, and coloring.

Sizing can vary depending on the brand of the sneaker. We acknowledge this difference and provide detailed information in the product listings to guide you in choosing the right size and understanding how the shoe may fit. We understand that everyone's feet are unique, and to ensure your satisfaction, we offer a refund and exchange policy. If the shoes you receive are not the perfect fit, you can easily return or exchange them.

Nike & Jordan offers various versions of their sneakers, and they are differentiated by the categories of TD, PS, and GS.

'TD' in the product name or description indicates that the sneakers are designed for Toddlers. These sizes range from UK 1.5/EU 17 to UK 9.5/EU 27.

'PS' in the product name or description denotes that the sneakers are made for Pre-Schoolers. These sizes range from UK 10/EU 27.5 to UK 2.5/EU 35.

'GS' in the product name or description signifies that the sneakers are intended for Grade-Schoolers. These sizes typically fit adults with smaller feet, and we recommend going up half a size if you are an adult purchasing a 'GS' sneaker. The sizes for GS range from UK 3/EU 35.5 to UK 6/EU 40.

If you wish to cancel your order within one hour of making the purchase, kindly reach out to our customer service team at hello@everythingbutta.com or utilize our live chat feature. Please be aware that our customer service and live chat support are available from Monday to Friday, 9am to 5pm.

Please note that a 10% cancellation fee will be applied to all orders in accordance with our payment merchants' policies.

It's important to note that once the item has been shipped or if the 1-hour time frame has passed, cancellation of the order is no longer possible. In such cases, our standard return policy will be applicable.

Upon receiving your return, our dedicated returns team will carefully inspect the item. You will receive an email notification once we have accepted your return. Please be aware that refunds may take up to 7-10 working days to be processed and clear.

If you're still seeking a solution, we encourage you to reach out to us directly via email or take advantage of our live chat feature.

Please feel free to email your inquiry to hello@everythingbutta.com.

Rest assured that we strive to provide prompt assistance, and we aim to respond to all inquiries within 48 business hours.